Common Questions

What is your cancellation policy?

Cancellations made 7 days before the event receive a full refund.

Do you offer insurance?

How early can I book my event?

Are your lanterns weatherproof?

What payment methods do you accept?

Yes, we provide insurance options for added peace of mind.

We recommend booking at least two weeks in advance to ensure availability and smooth setup.

Our custom infinity lanterns are designed to withstand light rain but not heavy storms.

We accept all major credit cards via Stripe for secure payments.